Refund Policy
Last Updated: April 2026
At We Sew, we want you to be satisfied with your purchase. This Returns & Refund Policy explains your rights and our procedures for returns, exchanges, and refunds.
Please read this policy carefully before placing your order.
1. Standard Returns
If you are not completely satisfied with a non-personalised item, you may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
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Unworn
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Unwashed
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In original condition
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With tags and packaging where applicable
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Not personalised, embroidered, or custom printed
Proof of purchase or your order number will be required.
2. Personalised, Embroidered, and Printed Items
Due to the custom nature of personalised, embroidered, and printed garments, these items are non-refundable and non-returnable unless:
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The item is faulty
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The item is damaged
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We have supplied the wrong item
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There is a manufacturing defect
Please check all spelling, sizes, and order details carefully before placing your order.
3. Faulty or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.
Please provide:
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Your order number
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Your full name
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A description of the issue
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Photos of the fault or incorrect item where possible
We will review the issue and arrange a replacement, exchange, or refund where appropriate.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to your original payment method within 5–10 working days, depending on your payment provider.
Original delivery charges may not be refundable unless the return is due to our error.
5. Return Shipping Costs
Customers are responsible for return postage costs unless:
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The item is faulty
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The item is incorrect
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The return is due to our mistake
We recommend using a tracked delivery service, as we cannot be responsible for returned parcels lost in transit.
6. Exchanges
We may offer exchanges for sizing issues on standard non-personalised items, subject to stock availability.
Exchanges for personalised items are generally not available unless the item is faulty or incorrect.
7. Cancellations
Orders for standard items may be cancelled before dispatch.
Personalised or custom orders may not be cancelled once production has started.
Please contact us as soon as possible if you need to request a cancellation.
8. Contact Us
For returns, refunds, or exchange enquiries, please contact:
We Sew
Website: www.we-sew.com
Email: Wesew@mail.com
Telephone: 07907 218070
Address: Unit 18, Ystrad Road, Fforestfach, Swansea, SA5 4JB